I have a user that cannot open PDFs from his computer with Product View. The output is a blank screen. The message that appears when right clicking on the file name and Open in a New Window is that he does not have the Collective Document Collaboration option installed. I do not receive this message with any other user. I can remote in to his computer and open a PDF fine but sitting at his computer at his desk, I cannot. His other standalone PDFs open fine for him. I have uninstalled and reinstalled Product View with the same results. Adobe Reader 9 is properly installed. Any suggestions ? Thanks.
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